At Everyday Luxe, we stand behind the quality of our outdoor gear and premium clothing. We want you to be completely satisfied with your purchase for your next adventure. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order. Please note that all returned items must be in their original condition – unworn, unwashed, and with all original tags attached.
How to Initiate a Return or Exchange
Step-by-Step Process:
- Contact Our Customer Service Team
Email us at [email protected] with your order details and reason for return/exchange. Use the template below to ensure we have all necessary information. - Wait for Authorization
Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 1-2 business days. - Package Your Items
Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation. - Ship Your Return
Send your package to our returns center using a trackable shipping method. The return shipping cost is the customer’s responsibility, unless the return is due to our error. - Processing Time
Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email confirmation when your return has been processed.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Everyday Luxe Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name], [Size], [Color]
- [Additional items if applicable]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for (specific product)]
Please provide instructions on how to proceed with my request.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Refund Information
Refund Processing Time & Method:
- Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items.
- The refund amount will include the cost of the returned items only. Original shipping charges are non-refundable.
- For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping rates apply for exchanges to different products.
- Refunds will appear on your statement based on your financial institution’s processing times:
- Credit Cards (Visa, MasterCard, JCB): 3-10 business days
- PayPal: Typically within 24 hours
Non-Returnable Items
To ensure the safety and hygiene of all our customers, the following items cannot be returned or exchanged unless defective:
- Footwear that shows signs of wear
- Socks (for hygiene reasons)
- Final sale items or clearance merchandise (will be clearly marked)
- Items that have been worn, washed, or altered
- Products without original tags and packaging
If you receive a defective item, please contact us immediately at [email protected] and we’ll arrange for a replacement or refund.
International Returns
As we serve customers globally (excluding some Asian countries and select remote regions), international returns are accepted following the same process. Please note that customers are responsible for any customs duties or international shipping costs associated with returns. Refunds will be issued in the original currency of purchase.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: Everyday Luxe, 2414 Coleman Avenue, San Diego, CA 92123, United States
Response Time: We typically respond within 1-2 business days.
Thank you for choosing Everyday Luxe for your outdoor adventure needs. We’re committed to ensuring your satisfaction with our premium outdoor clothing and equipment.