Shipping Policy

Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

International Shipping

We proudly ship worldwide, excluding some Asian countries and select remote regions. International customers are responsible for any applicable customs duties, taxes, or import fees.

Returns & Exchanges

At Everyday Luxe, we stand behind the quality of our premium outdoor gear and clothing. We want you to be completely satisfied with your purchase for your next adventure. If you’re not entirely happy with your order, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order. All returned items must be in their original condition – unworn, unwashed, and with all original tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact Our Customer Service Team
   Email us at [email protected] with your order details and reason for return/exchange. Use the template below to ensure we have all necessary information.
2. Wait for Authorization
   Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 1-2 business days.
3. Package Your Items
   Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation.
4. Ship Your Return
   Send your package to our returns center using a trackable shipping method. The return shipping cost is the customer’s responsibility, unless the return is due to our error.
5. Processing Time
   Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email confirmation when your return has been processed.

Return Request Template

To expedite your return request, please use the following template when contacting us:

Refund Information

Refund Processing Time & Method

Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items. The refund amount will include the cost of the returned items only. Original shipping charges are non-refundable.

For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping rates apply for exchanges to different products.

Refunds will appear on your statement based on your financial institution’s processing times:

• Credit Cards (Visa, MasterCard, JCB): 3-10 business days
• PayPal: Typically within 24 hours

Non-Returnable Items

To ensure the safety and hygiene of all our customers, the following items cannot be returned or exchanged unless defective:

• Footwear that shows signs of wear
• Socks (for hygiene reasons)
• Final sale items or clearance merchandise (will be clearly marked)
• Items that have been worn, washed, or altered
• Products without original tags and packaging

If you receive a defective item, please contact us immediately at [email protected] and we’ll arrange for a replacement or refund.

International Returns

As we serve customers globally (excluding some Asian countries and select remote regions), international returns are accepted following the same process. Please note that customers are responsible for any customs duties or international shipping costs associated with returns. Refunds will be issued in the original currency of purchase.